Tuesday, January 15, 2013

HOME FURNACE WOES: WATCH THE FINE PRINT

For fifteen years I have trusted Irving to keep my house warm.

Heating equipment is a big investment. Irving keep it running smoothly and efficiently.  Annual safety checks, tune-ups, free labor and parts (based on the program you have) ensured we were able to forestall many problems.

Their Heating Equipment Protection Plan is supposed to take the worry out of potentially costly repairs. That benifit does not come for free.

The 24/7 emergency repair service has been great, our oil tank is always full and the adaptable yearly payment plan has made budgeting easier.

Today, I learned the price of the small print. 

I was told that our heating equipment protection plan would cover all repairs.  It would appear that the coverage does not cover the domestic hot water coil. This contraption has a pinhole in it that is causing the furnace pressure problems.

I am not used to having to pay extra costs. My plan was supposed to protect me from this. When the repair guy approached me with the line “I have some good news and some bad news” I thought, the problem is solved, but it is going to take a few days to get a part.

Instead, I was told we know the problem but you need to agree to pay $700 plus labor to fix it, the faulty part is not covered by your replacement plan!

I saw red. What the heck! It is Winter, we need hot water. What can I say? So I signed on the dotted line.

Another one of lifes little unexpected emergencies.  So much for routine maintenance and worry free protection.

What am I left with: a deficient maintenance program, a cold house, a watery mess to cleanup and a $1000 hole in my pocket.

Time to holler at Irving!

1 comment:

Jack Reed said...

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